Hotel Trio Healdsburg, Technology has had some great things when it comes to experiential travel, and has rapidly reshaped the industry throughout the last few decades. One offering in California – a hotel robot that brings wine and other amenities straight to guests inside their rooms – proves that travelers continue to be being wowed by new and clever creations. As well as being an enjoyable feature to excite guests, the robot has taken from the role as the state ambassador for social distancing at the establishment.
Making it possible for physical social distancing, Rosé is a three-foot robot that delivers anything from pillows and pet treats to towels and groceries at Hotel Trio Healdsburg. The robot has been entertaining guests of all of the ages since the Sonoma County hotel opened in 2018, however in March 2020 she transitioned to her new role to advertise safety.
“For guests who prefer contactless deliveries, Rosé provides these with peace of mind as she can deliver what to their suite” said Scott Satterfield, General Manager of Hotel Trio. With many guests being more comfortable with a touchless experience, the robot can glide on elevators while making deliveries easily. When she gets to a suite, the guest receives a call that the robot is waiting outside. In accordance with the hotel, visitors are in awe once they see her digital eyes blinking and so they hear the futuristic sci-fi sounds as she flashes a message that says she’s on a delivery. The robot is then sanitized after each delivery. An overall total of seven California hotels have introduced robot ambassadors that have the capability to deliver things.
“Guests are enamored by the robots. Each goes into the rooms independently, so some guests look in awe and film them on their cellular phones. It is equally amazing what number of guests take selfies beside the robots, whether that guest is 7 or 70 years old! Many just call down seriously to the front desk to arrange for something to be sent to their suite whether that be a pet treat with their dog or towels at 2am,” a representative of the hotels told Lonely Planet.
The hotel has additionally introduced a complimentary shopping service, where guests can fill in grocery lists which are sent to the suites, all of these have full kitchens. More information on Hotel Trio Healdsburg can be acquired in the official website.